Policies, Terms, & FAQs
WHAT TO KNOW
CANCELATION POLICY:
All cancellations within 12 hours of the start time of class or private, will result in loss of session. No shows & late arrivals after 10 minutes, will result in loss of session.
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FINAL SALE:
All sales are final, no transfers or refunds on class packages, private sessions, or memberships.
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CELL PHONES:
Cell phone use is not permitted during class. We ask that you leave your devices on silent or outside of the room, unless discussed with instructor for emergency reasons.
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LIABILITY:
A liability waiver must be understood and signed prior to first visit and use of facility.
WHAT TO BRING
Grip socks required for all equipment classes - available for purchase in studio.
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For Yoga and matwork classes, please bring your own mat or be prepared to pay a rental fee to borrow a mat in studio.
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We recommend wearing athletic apparel and bringing a water bottle for hydration. Other food & drink can be enjoyed outside, on the balcony or in the courtyard.
WHEN TO ARRIVE
Please give yourself enough time to arrive in a timely manner. We suggest arriving 15 minutes before the start time of class to set up your space and discuss any necessary items with the instructor.
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If you arrive later than 10 minutes after the start time of class, you will not be able to attend the class and your session will be forfeited.
Terms & Conditions
All guests must sign a Release of Liability prior to the first visit at Makai Fitness. Guests agree to follow rules and regulations for safety and may not attend any class without first completing the Release of Liability. Failure to sign the Release of Liability will result in a forfeiture of any payments made to Makai Fitness.
By registering, guests recognize that there are certain inherent risks associated with physical use of equipment and general use of the facility and assume full responsibility for injury to themselves and further release and discharge Eden Paul and all other personnel associated with Makai Fitness for injury, loss, or damage arising out of use of or presence upon the facility.
Cancellation Policy
It is your responsibility to read and understand our cancellation policy before booking services:
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Late Cancel Policy: 12 hours prior to class. Any service cancelled within 12 hours of class or private start will be forfeited of use (or $15.00 charge for those with unlimited memberships.)
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No Show Policy: Advance notice required, otherwise considered a “No Show” with loss of session (or $20.00 charge for those with memberships.)
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Late Arrivals: 10 min late to start, you may not be allowed access for safety and because it distracts the class in session. Late arrivals are considered "Late Cancel."
Privacy Policy
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details, and information about your access to our website.
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Your data may be used for the following purposes:
a. Providing products and services you request: we use the information you give us to perform the services you have purchased or requested.
b. Contacting you in the event of any change or cancellation: we send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of.
c. Credit or other payment card verification/screening: we use your payment information for accounting, billing, and audit purposes, and to detect and / or prevent any fraudulent activities.
d. Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development, or in order to deal with a dispute or claim. Note that we may perform data profiling based on the data we collect from you for statistical and marketing analysis purposes. Any profiling activity will be carried out with your prior consent only and by making best practices to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform profiling activities in accordance with this Privacy Policy.
e. Immigration/customs control safety: we may be obliged to provide your information to border control agencies.
f. Security, health, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements.
g. Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;.
h. Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your time with us and to personalize the services we offer to you, such as special or specific offers and deals, upcoming workshops and events, and future services.
i. Marketing: from time to time we will contact you with information regarding class promotions and new products via e-communications. You will have the choice to opt in or opt out of receiving such communications by indicating your choice at the booking stage. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
j. SMS Policy.Message and data rates may apply for any messages sent to you from us and to us from you. You should expect to receive 0-5 messages per month from us. If you have any questions about your text plan or data plan, please contact your wireless provider.