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Policies, Terms, & FAQs

Policies

WHAT TO KNOW

CANCELATION POLICY:

All cancellations within 12 hours of the start time of class or private, will result in loss of session. No shows & late arrivals after 10 minutes, will result in loss of session. 

FINAL SALE:

All sales are final, no transfers or refunds on class packages, private sessions, or memberships.

CELL PHONES:

Cell phone use is not permitted during class. We ask that you leave your devices on silent or outside of the room, unless discussed with instructor for emergency reasons.  

LIABILITY:

A liability waiver must be understood and signed prior to first visit and use of facility. 

WHAT TO BRING

Grip socks required for all equipment classes - available for purchase in studio.

For Yoga and matwork classes, please bring your own mat or be prepared to pay a rental fee to borrow a mat in studio.

We recommend wearing athletic apparel and bringing a water bottle for hydration. Other food & drink can be enjoyed outside, on the balcony or in the courtyard. 

WHEN TO ARRIVE

Please give yourself enough time to arrive in a timely manner. We suggest arriving 15 minutes before the start time of class to set up your space and discuss any necessary items with the instructor. 

If you arrive later than 10 minutes after the start time of class, you will not be able to attend the class and your session will be forfeited. 

FAQs

FREQUENTLY ASKED QUESTIONS

  • What do I need to bring for classes?
    Grip socks required for all equipment classes - available for purchase in studio. ​ For Yoga and Matwork classes, please bring your own mat or be prepared to pay a rental fee to borrow a mat in studio. ​ We recommend wearing athletic apparel and bringing a water bottle for hydration.
  • What should I do if I booked a class or session, but can no longer make it?
    Our cancellation policy requires cancellation at least 12 hours prior to the start time to avoid losing the session or being charged. We do not accommodate late cancellations, so please book accordingly!
  • What if I am late or miss a class or session?
    Late arrivals beyond 10 minutes into the start of class will be denied entry into the class and will result in loss of session. Absence from a class or session without advance notice or cancellation will result in loss of session and $15-20 charge. This is determined by membership or package type.
  • What if I am brand new to Reformer Pilates?
    If you do not have any experience using the Stott Pilates Reformers, we highly suggest booking a private consultation to get familiar with the equipment and ensure safety during group classes. We suggest purchasing the Newbie Package that includes a one-on-one consultation and two Reformer Essentials classes. This package will save you money and get you ready for other group reformer classes!
  • Can I bring food into the studio?
    We appreciate keeping any food or drink, other than water, outside of the studio. We have many beautiful outdoor spaces for you to enjoy your snacks, meals, and coffee!
  • Is a health coach different from a nutritionist? How is health coaching different from receiving medical care from a doctor?
    As health coaches, we are your mentors and guides on your wellness journey. We help you discover the best wellness practices that work for YOU. While we provide information and support, we DO NOT prescribe any diets, exercises, or medications.
  • Why are all programs 6 months?
    All of our health coaching programs are 6 months long because we believe that is the minimum amount of time for true transformation. You may see/feel results sooner than 6 months, but this time allows us to help you through hurdles that will inevitably arise. For example, let's say you get the results you want, but then soon fall off track and return to your old behaviors/habits. With the 6-month program, we'll be right there to help you get back on track!
  • What is the free consultation call?
    The consultation call is a 50-minute initial session, where we simply get to know each other! This is your opportunity to let us know the areas of your life you are wanting some support in and what goals you are wanting to achieve. We provide you with any information you'd like to understand about our health coaching practice and we also break down each program for you to help you decide what is right for you. Based on what we conclude, we may send you home with some self-discovery homework and get you started right away!
  • Which program is right for me?
    To find out the best program for you, we suggest booking your free consultation call. During this session, we will get an overall understanding of your health history and your goals. Once we have an understanding of what you are wanting to accomplish and what you are willing to put in to get there, we can help you decide which program is right for you!

Didn't get your question answered? Click here to contact us!

Terms & Conditions

All guests must sign a Release of Liability prior to the first visit at Makai Fitness. Guests agree to follow rules and regulations for safety and may not attend any class without first completing the Release of Liability. Failure to sign the Release of Liability will result in a forfeiture of any payments made to Makai Fitness.

 

By registering, guests recognize that there are certain inherent risks associated with physical use of equipment and general use of the facility and assume full responsibility for injury to themselves and further release and discharge Eden Paul and all other personnel associated with Makai Fitness for injury, loss, or damage arising out of use of or presence upon the facility.

Cancellation Policy

It is your responsibility to read and understand our cancellation policy before booking services:

Late Cancel Policy: 12 hours prior to class.  Any service cancelled within 12 hours of class or private start will be forfeited of use (or $15.00 charge for those with unlimited memberships.)

No Show Policy: Advance notice required, otherwise considered a “No Show” with loss of session (or $20.00 charge for those with memberships.) 

Late Arrivals: 10 min late to start, you may not be allowed access for safety and because it distracts the class in session. Late arrivals are considered "Late Cancel." 

Privacy Policy

Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details, and information about your access to our website.

Your data may be used for the following purposes:

a. Providing products and services you request: we use the information you give us to perform the services you have purchased or requested.

b. Contacting you in the event of any change or cancellation: we send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of.

c. Credit or other payment card verification/screening: we use your payment information for accounting, billing, and audit purposes, and to detect and / or prevent any fraudulent activities.

d. Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development, or in order to deal with a dispute or claim. Note that we may perform data profiling based on the data we collect from you for statistical and marketing analysis purposes. Any profiling activity will be carried out with your prior consent only and by making best practices to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform profiling activities in accordance with this Privacy Policy.

e. Immigration/customs control safety: we may be obliged to provide your information to border control agencies.

f. Security, health, administrative, crime prevention/detection:  we may pass your information to government authorities or enforcement bodies for compliance with legal requirements.

g. Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;.

h. Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your time with us and to personalize the services we offer to you, such as special or specific offers and deals, upcoming workshops and events, and future services.

i.  Marketing: from time to time we will contact you with information regarding class promotions and new products via e-communications. You will have the choice to opt in or opt out of receiving such communications by indicating your choice at the booking stage. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.

j.  SMS Policy.Message and data rates may apply for any messages sent to you from us and to us from you. You should expect to receive 0-5 messages per month from us. If you have any questions about your text plan or data plan, please contact your wireless provider.  

Terms
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